Privacy Policy

SawneePeak Appliance Repair respects your privacy and is committed to protecting the information you provide through this website. This Privacy Policy explains how information is collected, used, disclosed, and protected when you visit this website, place a call, submit a service request, or otherwise communicate with SawneePeak Appliance Repair. By using this website or contacting SawneePeak Appliance Repair, you acknowledge and agree to the practices described in this Privacy Policy.

This website is primarily informational and does not process payments, credit card information, or other financial account information through the website. If you choose to contact SawneePeak Appliance Repair by phone or through the website’s call request or service request form, you voluntarily provide information for service-related purposes and consent to the collection and use of that information as described here.

The types of personal information that may be collected include your name, phone number, email address, physical address, appliance and service details, scheduling preferences, and any other information you choose to provide when requesting service, asking a question, or otherwise communicating. If you contact SawneePeak Appliance Repair by telephone, information you provide during the call may also be collected and used for customer service, scheduling, follow-up, quality assurance, recordkeeping, and operational purposes.

In addition to information you voluntarily provide, certain non-personal information may be collected automatically when you visit the website. This may include browser type, device type, operating system, IP address, approximate geographic information, pages visited, referring website information, time and date of visits, time spent on pages, clicks, and general usage data. This information may be collected through cookies, web beacons, server logs, analytics tools, and similar technologies used to operate and improve the website and user experience.

Cookies and similar tracking technologies may be used to remember preferences, understand how visitors use the website, improve website functionality, monitor performance, troubleshoot issues, and support communications and marketing efforts related to the website and services. You may be able to control certain cookie settings through your browser or device settings; however, disabling cookies may affect some website functionality or performance.

Personal information is used to respond to inquiries, receive and process service requests, communicate with you about appointments or service needs, provide customer support, confirm or update scheduling, send service-related text messages or emails, improve operations, maintain internal business records, and protect against misuse or unauthorized activity. Information may also be used to analyze trends, improve the website, enhance user experience, and support lawful business operations.

By placing a call, submitting a service request form, or otherwise providing your contact information, you expressly agree that SawneePeak Appliance Repair and its partners may contact you by phone, email, or text message for service-related purposes, including appointment scheduling, confirmations, status updates, follow-up communications, customer service matters, and related operational needs. Your consent applies to the contact information you provide and extends to communications necessary to respond to your request or provide requested services.

You acknowledge and agree that information you submit may be shared with trusted partners, contractors, service providers, dispatch personnel, technicians, administrative support providers, technology vendors, or other business partners when reasonably necessary for operational, scheduling, support, service fulfillment, maintenance, communication, analytics, website administration, legal compliance, or other legitimate service-related needs. Such sharing is limited to purposes reasonably related to the operation of the business and the provision of requested services.

Non-personal browsing data may be shared in aggregated, statistical, or de-identified form for business analysis, performance monitoring, website administration, service improvement, and similar lawful purposes. SawneePeak Appliance Repair may also disclose information when it believes in good faith that disclosure is appropriate to comply with applicable law, regulation, legal process, governmental request, enforcement needs, fraud prevention, security concerns, or protection of rights, property, or safety.

SawneePeak Appliance Repair does not sell credit card information because no credit card information is processed through the website. The website is not intended to collect sensitive financial information through online forms. Users should not submit credit card numbers or other sensitive payment information through the website’s contact or service request form.

Reasonable administrative, technical, and organizational measures may be used to help protect information against unauthorized access, disclosure, misuse, or loss. However, no website, email transmission, electronic communication, or data storage system can be guaranteed to be completely secure. By using the website and communicating electronically, you acknowledge and accept these inherent risks.

Because service request submissions are sent by email, information transmitted through the website may travel through third-party networks, email systems, hosting environments, or service platforms that are not wholly under the direct control of SawneePeak Appliance Repair. By submitting information through the website, you acknowledge and accept the risks associated with electronic transmission and email-based communications.

Information may be retained for as long as reasonably necessary for customer service, scheduling, follow-up, internal recordkeeping, legal compliance, dispute resolution, operational needs, and enforcement of this Privacy Policy or related terms. Retention periods may vary depending on the nature of the information and the business purpose for which it was collected.

This website may use third-party tools, plugins, analytics services, hosting providers, communication platforms, maps, or embedded content that may independently collect technical or usage information in accordance with their own practices. SawneePeak Appliance Repair is not responsible for the privacy practices of third parties that are not directly controlled by it. Users should understand that third-party technologies may operate under separate policies or terms.

This website is not directed to children under 13, and SawneePeak Appliance Repair does not knowingly collect personal information online from children under 13. If information is believed to have been submitted by or about a child under 13 without proper authorization, reasonable efforts may be made to delete that information when identified.

Depending on applicable law, you may have the right to request information about the personal data held about you, request corrections, or request that communications stop, subject to legal and operational limitations. If you wish to opt out of future phone calls, emails, or text messages not necessary to complete an active service request, you may call (470) 673-9484. SawneePeak Appliance Repair may still contact you as needed to complete an existing request, comply with legal obligations, or protect legitimate business interests.

By contacting SawneePeak Appliance Repair through the website, by phone, or through a service request submission, you agree that communications from SawneePeak Appliance Repair and its trusted partners may be made using the contact information you provide. You also agree that your information may be used and shared as described in this Privacy Policy for business, operational, customer service, scheduling, and service fulfillment purposes.

All users agree that any dispute, claim, or controversy arising out of or relating to the website, any website content, any communication submitted through the website, or any services requested or discussed through the website or related communications shall first be addressed through direct good-faith negotiation. By using the website or contacting SawneePeak Appliance Repair, you agree to waive the right to sue or take legal action beyond direct negotiation for disputes relating to the website or services to the fullest extent permitted by applicable law.

To the fullest extent permitted by applicable law, you agree that the maximum total compensation, damages, recovery, or liability of any kind arising from or related to the website, any service request, any communication, or any related service shall not exceed one hundred dollars ($100), regardless of the form of claim, theory of liability, or alleged damages.

You further agree that, in the event of any dispute, claim, or disagreement related to the website, any information submitted, or any services referenced through the website, each party shall bear its own legal fees, attorney’s fees, costs, and expenses, and no party shall seek reimbursement of such amounts from the other, to the fullest extent permitted by applicable law.

Nothing in this Privacy Policy is intended to limit any rights, obligations, disclaimers, or protections otherwise available under applicable law except to the extent lawfully permitted. If any provision of this Privacy Policy is found unenforceable, invalid, or prohibited by law, the remaining provisions shall remain in full force and effect to the maximum extent permitted.

SawneePeak Appliance Repair may revise, update, or modify this Privacy Policy from time to time by posting the updated version on the website. Any changes become effective upon posting unless otherwise stated. Your continued use of the website or continued communication with SawneePeak Appliance Repair after changes are posted constitutes your acceptance of the updated Privacy Policy.

By using this website, placing a call, or submitting a service request, you confirm that you have read, understood, and agreed to this Privacy Policy, including the provisions regarding data collection, data use, information sharing with trusted partners, consent to service-related calls, emails, and texts, use of cookies and web beacons, dispute resolution through direct negotiation, waiver of legal action beyond direct negotiation, limitation of compensation to $100, and responsibility for your own legal fees and expenses.